Privacy Policy

This Policy describes handling of information through the AeraClara website, including product inquiries and password-protected presentation access. It does not cover another organization’s website or independently operated services. Contact the AeraClara team below with privacy questions.

The inquiry form collects your name and email address, request type, and application type. You may also provide a phone number, organization, estimated number of spaces, and a message. We record the originating page and submission details. Your inquiry is stored in our inquiry records, and its contents may be included in an internal email notification to our team.

Please do not submit patient information, health records, payment-card details, passwords, government identifiers, or other sensitive personal information. This website is not a patient portal. If someone else’s information is included, you must have authority to share it.

Requests to a website expose technical information to hosting and delivery providers, such as IP address, browser and device information, requested resource, and request time. Such information may be processed in operational or security logs. Operational errors may also be reported to our website platform.

Private presentations use a session cookie to remember successful password access. Narration requests identify the presentation and slide requested; speech-generation services process presentation scripts to provide audio. Inquiry-form information is not sent for narration generation. See the Cookie Notice for cookies, browser storage, and externally loaded resources.

We use information to respond to inquiries, provide requested product documentation or demonstrations, discuss sizing and quotes, maintain relevant correspondence, operate the website, troubleshoot problems, prevent misuse, and meet legal obligations. Providing contact details permits a response to your request; it does not enroll you in an advertising newsletter or authorize automated marketing calls or texts.

Where a legal basis is required, the applicable basis may be steps at your request before a contract, legitimate interests in responding to inquiries and securing the website, compliance with law, or consent where required. The appropriate basis and rights depend on the circumstances and your location.

Information may be accessed by authorized team members and providers supporting hosting, data storage, email delivery, security, and website operations, as needed for those functions. Providers include Lovable Cloud and the infrastructure used to deliver this website. Externally loaded fonts and media also create requests to their providers. We may disclose information when required by law, to protect rights or security, or in connection with a business transaction with appropriate safeguards.

The inquiry form is not designed to sell personal information or share it for cross-context behavioral advertising. No such advertising workflow is implemented in the website’s inquiry features. Provider-level processing may depend on hosting settings; contact us for details about a specific provider or practice. We do not publish your inquiry as public website content.

We retain inquiry and correspondence records for as long as reasonably needed for the request, relevant business records, dispute resolution, and applicable legal requirements. Retention periods vary by record type and context; no fixed deletion schedule is promised by this Policy. You may request deletion as described below, subject to lawful retention obligations.

We use access restrictions and technical safeguards intended to protect information. No website, email, or storage system can guarantee absolute security. Do not send sensitive information through this form or ordinary email.

Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of your personal information, object to or restrict processing, withdraw consent where processing relies on consent, and appeal a decision on a privacy request. You may also have a right to complain to a competent privacy regulator. Contact us below and identify the request without including sensitive identity documents in your initial email.

We may need reasonable verification of your identity or authority before responding. We will handle requests within timeframes required by applicable law and explain any lawful limitations. Withdrawing consent does not affect lawful processing before withdrawal. Tell us if you no longer want follow-up correspondence unrelated to a pending request.

Service providers may process information in countries other than your own, where privacy laws may differ. Where applicable law requires transfer safeguards, those requirements apply. Contact us to discuss processing locations or safeguards relevant to your request.

This website is intended for product decision-makers and is not directed to children under 13. Do not submit a child’s personal information. If you believe such information has been submitted, contact us so we can investigate and address it.

We may update this Policy to reflect website changes or legal requirements, and will revise the effective date. Contact the AeraClara team below for privacy requests, provider questions, or concerns about this Policy.